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FAQ: Tech Support

This thread addresses issues with the game not installing, not launching, crashing and poor performance.
We apologize if you are experiencing any of these issues, we hope that this FAQ can provide you with some help.

Xbox One:

If you encounter a crash that prevents you from playing, here are some things that you can do:

- Try restarting your Xbox One
- If crash occurs when attempting to continue an old save game, try starting a new game as old saves may not be compatible between updates.

If none of these steps work or if you are encountering an inconsistent crash, let us know in the Bugs and Technical Support forum or email us at support@compulsiongames.com with any additional information such as:

Mention that you are playing on Xbox One
Which version of the game did this crash occur on?
When did you create this save game?
How often do you encounter this crash?
Where do you experience this crash?
What were you doing before you experienced this crash?
  • StephanieStephanie Compulsion Team
    edited March 29

    Windows PC:

    (For GOG specifics, see below)

    Compare PC specifications to game system requirements:

    The game may not download, launch or may crash if system requirements are not met.
    These requirements may change as we optimize the game.

    Operating System: 64 bit, Windows 7 and above
    Processor: Triple-core Intel or AMD, 2.0 GHz or faster
    Memory: 8 GB RAM
    Video Card: NVIDIA GeForce 460 GTX or AMD Radeon 5870 HD series or higher, Mobile: NVIDIA GeForce GTX 580M or higher.
    DirectX: DirectX 11, Shader Model 4
    Storage: 6 GB of available space

    If you are unsure if your Video card meets our minimum requirements, you can search for your video card Here
    Your 'Passmark G3D Mark' number should be 2500 or higher.

    PCs running Windows versions N and KN:

    The error "The program can't start because MFReadWrite.dll is missing from your computer. Try reinstalling the program to fix this problem." may appear when attempting to launch the game outside of steam.
    The game requires Windows Media Foundation which does not come packaged with Windows editions N (Europe) or KN (Korea). If your game will not launch, Installing Windows Media Foundation should fix this issue.

    Windows Media Foundation Download links:
    Windows 7 N/KN w/ SP1
    Windows 8 N/KN
    Windows 8.1 N/KN
    Windows 8.1 Update N/KN
    Windows 10 N/KN
    Windows 10 N w/ Anniversary Update

    PCs running Windows 7 and Windows 8:

    It is possible that your PC is missing critical Windows updates that are required to run the game.

    Download links: (Make sure you select the correct X64 OS version)
    Install KB2999226 update
    Install VC Runtime for 2015

    Update graphics card drivers:

    Various issues may occur if graphics card drivers are not up to date such as strange graphical issues and slower then usual frame rate.
    We recommend manually uninstalling your drivers and reinstalling them from scratch as sometimes drivers do not install properly over existing installations.

    The most up to date drivers can be found here:
    Nvidia Drivers
    AMD Drivers

    Verify Integrity of Game Cache:

    Steam download may not have completed successfully which can cause the game not to launch or crash.

    How to Verify Integrity of Game Cache:
    1. Open steam
    2. Navigate to Library
    3. Right-click on We Happy few
    4. Select ‘Properties’
    5. Select ‘Local files’
    6. Select ‘Verify integrity of game cache…’
    7. Steam will verify the game's files - this process may take several minutes.

    Restarting your PC

    Restarting your PC may help if you are experiencing any issues.

    Incompatible software:

    Third party software can cause the game not to run or crash. Try quitting all programs before running the game. This issue may occur with xapture or streaming services as they can interfere with performance.

    Crashing when selecting 'Continue'

    The game may crash or not function correctly when attempting to continue a save game that was created on an older version of the game. We recommend starting a new game after an update to avoid issues as save games may not always be compatible between updates.

    Improving performance on PCs with slower graphics cards:

    PCs with slower graphics cards may encounter issues with the game not launching, game crashing and low frame rate.

    Setting launch options may be needed if the game does not launch or you are unable to change the graphics settings directly in the game.

    How to set launch options to run the game in windowed mode:
    1. Open steam
    2. Navigate to Library
    3. Right-click on We Happy few
    4. Select ‘Properties’
    5. Select ‘Set launch options…’
    6. Enter the following string of text: -nohwdetect -ResX 1280 -ResY 720 -Windowed
    7. Select OK
    8. Launch game through steam
    9. Change settings listed in 'How to lower graphics settings' below

    How to lower graphics settings:
    1. Launch game
    2. Select Options
    3. Select Graphics
    4. Set Fullscreen Mode to Windowed
    5. Set Aspect Ration to 16:9
    6. Set Resolution to 1280x720
    7. Set Quality to Low
    8. Select Apply Changes

    Crashes that cause the whole PC to shutdown or restart

    If your PC reboots or shuts down while playing the game, this is most likely a system issue.
    If you have already tried everything listed above, we recommend trying:
    Check for system overheating
    Diagnose PC crash

    The solutions listed above did not resolve my issue, now what?

    Please email us at support@compulsiongames.com with the following information:

    Providing us with steps to reproduce your issue and any additional information will help us investigate the issues that you are encountering. Please make sure to attach your dxdiag.txt and Saved.zip files.

    -PC Specifications:
    1. Press Windows + R
    2. Type dxdiag and press enter
    3. Select ‘Save All Information…’
    4. Attach dxdiag.txt to email

    - Save Data (if available):
    1. Press Windows + R
    2. Paste: \Users\%USERNAME%\Documents\My Games
    3. Press enter
    4. Select 'We Happy Few'
    5. Right Click on 'We Happy Few' and select 'Send to' > 'Compressed (Zipped) folder'
    6 Attach We Happy Few.zip to email

    Note:
    If you cannot tell the Saved file from Saved.zip apart, look at the “Type” column and note the zipper icon of the compressed folder.
  • StephanieStephanie Compulsion Team
    edited January 17

    GOG Galaxy:

    Verify integrity of game cache:

    GOG Galaxy:
    1. Open GOG Galaxy
    2. Navigate to Library
    3. Select 'MORE' drop down menu
    4. Select 'Manage Installation'
    5. Select ‘Verify / Repair’
    6. Select 'Verify Game'
    7. GOG Galaxy will verify the game's files - this process may take several minutes.

    How to set Launch Options:

    1. Open GOG Galaxy
    2. Navigate to Library
    3. Select 'MORE' drop down menu
    4. Select 'Manage Installation'
    5. Select ‘Show Folder'
    6. Right click on 'Launch We Happy Few' shortcut
    7. Select 'Properties'
    8. At the end of 'target' text, paste launch options
  • StephanieStephanie Compulsion Team
    edited March 29

    Compulsion forums

    - Search bar for Compulsion forums

    - If you are having issues creating an account or posting, please email us at support@compulsiongames.com

    - Korean casino spam bots: Sorry about that! We are working on a solution for this, in the meantime we will be banning these accounts
  • StephanieStephanie Compulsion Team
    edited April 14

    About FAQ:

    This thread has been locked as it is for reference only.
    If your issue does not appear here it is most likely due to the fact that we are unaware of the issue or that we are still looking for more information.
    Please start a New Discussion in the WHF Bugs and Tech Support Sub Forum, comment on a related existing Thread or email us at support@compulsiongames.com if you are still encountering issues.

    For general functionally issues, please consult the Known Issues thread.

    FAQ Last updated:

    April 14th, 2017
    Early Access: The Maidenholm Update, Gameplay Alpha v39095 (PC) & v39053 (XB1)
This discussion has been closed.